Manage personal data protection related queries and complaints

Manage personal data protection
DPO should develop processes for handling queries or complaints from the public. Under the access and correction obligations of the GDPR, a member of the public may request access to his/her personal data under the organization’s possession or make enquires about the way his/her personal data has been used over the past years. The DPO should be prepared for such situations and should establish a formal procedure to handle such requests.

Source :
https://swisscham.sg/wp-content/uploads/gravity_forms/47-52baae6c2f16ee8cd10c778aa85c2e86/2017/05/2017-05-02-Data-Protection-Act-Proposal.pdf